Never Forget the Importance of APIs before Choosing Telecommunications Billing Software

Gone are the days, when establishing a high-quality network infrastructure was the sole requirement of a successful telecom operation. Nowadays, the success of telcos is decided by their ability to launch innovative plans that evoke customer interest. Basic services like voice and SMS are no longer the difference makers. There is a need to bundle basic services in attractive packages and complement them with new and evolved services. If a telecom operator wants to succeed in the current state of the industry, it needs to have a quality telecommunications billing software solution to meet all the emerging requirements.

The Importance of APIs

Application Program Interface (API) has become extremely important for telcos. Due to frequently changing requirements in the industry, a telecom operator needs to find ways to adapt its services according to the market and preferences. However, the cost of sending the telecommunications billing software back to the vendor for customization or buying a new software solution is quite high. This is where APIs come into the picture. 

Consider a case where you want to deliver SIM cards to your subscriber; however, you do not have any previous partnership with a shipping vendor. In this case, you can use an API that gives you direct accessibility to the shipping partners of your vendor. Likewise, if you need to integrate different payment gateways, you can simply install an API that instantly gives you access to different gateways for collecting payment.

These are just a few situations, in which, APIs can come in handy. When you use a quality telecom billing service like Telgoo5, you get access to many more APIs that can come in handy in different situations.

Other Things to Look Forward in your next Telecommunications Billing Software

Apart from powerful APIs, you should also look for the following attributes in your next telecom billing software:

Analytics for deriving insights about subscriber preferences and market trends

Telecommunications billing software solutions track and also generate copious amount of data. This data can be leveraged by using an AI-powered software solution that draws business critical insights from the dataset. These insights have many uses. You can learn a lot about customers’ purchase habits, preference for specific data plans, market turbulence etc. After understanding these business-critical insights, you can create effective business strategies. 

Convergence in billing

OCS is an integral part of telecom billing system architecture. By procuring a 3GPP compliant OCS as part of your billing system, you can ensure complete convergence in billing and eliminate the risk of any revenue leakage. A quality OCS charges all the services based on number of events or length of sessions. The centralized charging allows you to create convergent bills with charges for all the services reflected in a single invoice.

Security

Customers’ vital data is stored in your telecom billing solutions. This data needs to be protected at all cost. Any lapse in security can result in customer fallout. Hence, you should take security very seriously and always partner with a telecom services vendor that not only uses strong encryption but also provides periodic security updates to counter future threats.
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