The telecom industry is facing many challenges in present times. Companies are losing money to competition from different directions, including non-core telecom players delivering OTT streaming and voice chat services. The value of staple telecom products like voice calling and SMS is receding at an alarming rate.
Free Whatsapp messaging, Skype calling, Netflix streaming etc. are frequently eating up into the revenue streams of telcos both big and small. The situation is even more worrisome for MVNOs who have a small customer base and limited resources. Every telecom operator needs the best customer service and support, on top of a high-end billing solution that evokes subscriber trust and interest.Even
the Odds with Better Customer Service and Billing Solution
The
time is ripe for MNOs and MVNOs
to come up with attractive solutions, and back them up with above par customer
service and support. They have a stranglehold over the wireless and
broadband connectivity, and they need to exploit it to the maximum. With
emerging tech like 5G and IoT, they have a great opportunity to turn the tide
in their favor. Below are some advantages of high-quality customer service and
real-time billing implemented via an adept telecom support platform:
Maximize
customer satisfaction
When
your billing is spot on and customer service is flawless, you can create trust
amongst your subscribers. It allows you to launch innovative bundle packages of
futuristic services with the assurance that they will be appreciated by your
subscriber base. A telecom billing platform like Telgoo5
allows MNOs, MVNOs, and MVNEs to
work on their core competencies while it takes care of the intricate B/OSS and
billing tasks.
Real-time
billing advantage
With
a convergent billing system, you can
create convergent invoices with clear mention of each and every service usage,
charging and payments. It is always spot on in enforcing credit limits, which
allows you to send timely notifications to your subscribers before they are
about to exceed their allotted quota. Hence, the number of disputes due to
wrong billing is minimized and customers start to put faith in your services.
Timely
additions to your existing platform
Smaller
players like MVNOs do
not have access to all the cutting-edge resources. Also, they do not have a big
reputation in the market. Lack of
connections with carriers and third-party vendors hurt their ambitions to
expand. But with APIs, it is possible to access new partnerships and
functionalities without spending a whole lot of time and effort. Telgoo5 is
already connected with major carriers and vendors, and you can access all the
partnerships and manage the whole network via APIs. The plug and play APIs can
give you access to databases like NLAD and you can quickly start providing your
services to Lifeline customers. Or, if you need a new shipping vendor or
payment gateway, a simple API not only lets you access their services, it also
allows you to manage the entire partnership via an integrated and easy-to-use
platform.
Simplifying
billing and B/OSS service delivery
As
not all MVNOs are tech savvy, they require an intuitive system that they can
master easily. Telgoo5 offers a simple MVNO
platform that can be easily understood and used by telecom newbies. It
is a multi-tenant platform that is already serving many global telecom services
providers.
Complete
reporting and analytics
Apart
from the B/OSS and billing solutions, Telecom operators require complete
reports about their subscribers and partners, which is made available via a
dedicated slave database linked to the master database at Telgoo5. Telcos can
generate as many reports as they want and at any time they want.
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